Analyzing Hoobuy Nike After-Sales Service Across Platforms & Optimizing User Satisfaction

2025-05-16

By Hoobuy Insights Team

1. The Cross-Platform After-Sales Challenge

Our Hoobuy Spreadsheet

After-sales performance metrics across shopping platforms

2. Spreadsheet-Driven Process Improvements

Key Metrics from Hoobuy Spreadsheet
Metric Platform Average Hoobuy App
Return Processing Time 4.2 days 1.8 days

Implemented upgrades based on data patterns from our spreadsheet tracking:

  1. AI-powered return reason categorization (implemented Q3 2023)
  2. Dedicated Nike product return specialists

3. App-Centric Satisfaction Boosters

The Hoobuy App's after-sales advantages:

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