How ACBuy's After-Sales Service is Reflected Across Platforms

2025-04-24

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1. ACBuy Spreadsheet: Your After-Sales Reference Guide

All ACBuy official after-sale policies are clearly documented in the ACBuy Spreadsheet. The spreadsheet includes:

  • Warranty periods for different product categories
  • Return/refund eligibility criteria
  • Allowed processing timeframe
  • Region-specific service exceptions

The ACBuy logo

2. Multiple Access Points for After-Sales Support

a) Query Process via ACBuy Sheet

Navigate to the "Support" tab in any ACBuy Sheet

  1. Step-by-step after-sales workflow diagrams
  2. Required documentation checklists
  3. Authorized service centers by region
  4. Escalation matrix contacts

b) Status Verification on ACBuy Yupoo

The ACBuy Yupoo album displays real-time update codes:

Icon Status Meaning

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