ACBUY provides a comprehensive after-sales service system that spans across multiple platforms. This guide will help you navigate their various services to ensure a smooth post-purchase experience.
1. Tracking After-Sales Service on ACBUY Spreadsheet
2. Identifying ACBUY Products Through Official Logo
Authentic ACBUY products feature the distinctive ACBUY logo hologram
Verification steps:
3. Querying After-Sales Process via ACBUY Sheet
The ACBUY Mega Sheet contains a dedicated "Service Flow" tab illustrating:
- Step-by-step claim submission
- Required evidence documentation
- Expected processing timelines
- Regional service variations
4. Confirming Product Status Through ACBUY Yupoo
About 48 hours after purchase, your item's after-sales status becomes visible on:
- Navigate to ACBUY Yupoo
- Check the description section for
- "✔售后保障" (After-sales guarantee) tags
Missing tags may indicate discontinued support - contact service immediately.
5. Initiating Claims Using ACBUY Links
The official after-sales portal is accessible through unique This portal handles: return authorizations, part requests, and refund processing.acbuylink.cc/after-sales
6. Sharing Experiences on ACBUY Discord
Join the #aftersales-experience
7. Chinese Documentation for Agents
For complex cases, the ACBUY Agent Documentation Center
| Section | Description |
|---|---|
| 附录三：售后指南 | Detailed technical specifications for warranty validation |
| 第七章：代理权限 | How authorized representatives escalate urgent cases |
ACBUY's multi-platform after-sales system ensures support accessibility regardless of your preferred communication method. Always preserve original packaging and purchase verification codes until your warranty period concludes.
For urgent matters: [email protected]ACBUYkefu